If you’re looking to cancel your Vivint account, it’s important to follow the proper steps to ensure a smooth cancellation process. In this article, I will guide you through the Vivint cancellation process and provide key information to help you navigate the procedure.
Key Takeaways:
- To cancel your Vivint account, call customer service at 1-800-216-5232 and request cancellation.
- Ask for a confirmation email to ensure the cancellation is processed.
- Vivint has a special team called the “Exceptions Review Team” that may waive cancellation fees in certain circumstances.
- If you are active duty military, Vivint has specific policies for cancellation.
- There is an early termination fee if you cancel within the first year of your contract.
- To cancel, you can send a written notice to Vivint’s corporate headquarters in Provo, Utah.
- It’s advisable to contact Vivint to confirm your cancellation request is processed.
- If you encounter difficulties, consider seeking assistance or legal action.
Please note that the information provided in this article is based on online sources and may not reflect the most up-to-date policies and procedures of Vivint. For the most accurate and current information, it is recommended to contact Vivint customer service directly.
Contact Vivint Customer Service
The first step in canceling your Vivint account is to get in touch with their customer service department. You can reach them by calling 1-800-216-5232 and asking to speak with a representative. They will guide you through the cancellation process and assist with any questions or concerns you may have.
When contacting Vivint customer service, it’s important to have your customer details ready. This includes your account number, full name, address, and any other relevant information they may require. Providing accurate information will help expedite the cancellation process.
During your conversation with the Vivint representative, clearly state that you wish to cancel your subscription. They will inform you of any necessary steps or documentation needed to complete the cancellation. It’s always a good idea to request a confirmation email from Vivint to ensure that your cancellation has been processed successfully.
Table: Vivint Customer Service Contact Details
| Contact Method | Contact Details |
|---|---|
| Phone | 1-800-216-5232 |
| customerservice@vivint.com | |
| Fax | 1-801-377-4116 |
Note: The table above provides multiple contact methods for Vivint customer service. Choose the option that is most convenient for you.
Provide Customer Details
When speaking with a Vivint representative, you’ll need to provide your customer details to proceed with the cancellation. This ensures that they can identify your account and process the request accurately. The following information is typically required:
- Your full name
- Vivint account number
- Phone number associated with the account
- Address where the Vivint service is installed
- Any additional verification information, such as a security question answer or PIN
Having this information readily available when contacting Vivint customer service will help expedite the cancellation process and ensure that your request is properly handled.
Table: Customer Details Required for Vivint Account Cancellation
| Customer Details | Description |
|---|---|
| Full Name | Your legal name as it appears on your Vivint account |
| Vivint Account Number | The unique identifier assigned to your Vivint account |
| Phone Number | The primary contact number associated with your Vivint service |
| Service Address | The physical location where the Vivint system is installed |
| Additional Verification | Any extra security measures, such as a security question answer or PIN |
By providing the necessary customer details, you can ensure a smooth cancellation process and minimize any potential delays or complications. Remember to have this information readily available when speaking with a Vivint representative, as it will help facilitate a quick and efficient resolution to your cancellation request.
Request Cancellation of Subscription
Once you’ve provided your customer details, inform the Vivint representative that you wish to cancel your subscription. It’s important to clearly communicate your request to avoid any misunderstandings or delays in the cancellation process.
During your conversation with the representative, you may be asked to provide additional information or answer specific questions related to the cancellation. Be prepared to provide any necessary details to ensure a smooth and efficient cancellation process.
Note: Please refer to the table below for a summary of the steps to cancel your Vivint account.
| Steps to Cancel Vivint Account |
|---|
| Contact Vivint customer service at 1-800-216-5232 |
| Provide your customer details |
| Request cancellation of your subscription |
| Ask for a confirmation email |
By following these steps, you can initiate the cancellation process for your Vivint account. Remember to stay proactive and keep records of all communication with Vivint to ensure a seamless experience.
Confirm Cancellation
After requesting the cancellation, be sure to ask for a confirmation email from Vivint to verify that the cancellation has been successfully processed. This confirmation email is important as it serves as proof that your account has been officially canceled. It provides peace of mind knowing that your request has been acknowledged and action has been taken.
A confirmation email will typically contain details such as the date and time of cancellation, any applicable fees or charges, and instructions for returning any equipment or devices that may be required. It is essential to carefully review this confirmation email to ensure all the necessary information is provided, and any further steps required are clearly outlined.
Summary of Cancellation Steps:
- Contact Vivint customer service at 1-800-216-5232 and request cancellation.
- Provide your customer details and request a confirmation email.
- Review the confirmation email for details and follow any further instructions.
By following these steps and obtaining a confirmation email, you can be confident that your Vivint account cancellation has been successfully processed. Remember to keep a copy of the confirmation email for your records and to contact Vivint directly if you have any further questions or concerns.
| Important Points to Remember: | Contact Information: |
|---|---|
| Ask for a confirmation email to verify cancellation. | Customer Service: 1-800-216-5232 |
| Review the confirmation email for details and follow any instructions provided. | Email: customerservice@vivint.com |
| Keep a copy of the confirmation email for your records. | Fax: 801-377-4116 |
| For further assistance, contact Vivint directly. | Corporate Headquarters: 6290 South Wasatch Blvd, Salt Lake City, UT 84121 |
Exceptions Review Team and Special Circumstances
Vivint has a special team called the “Exceptions Review Team” that evaluates extenuating circumstances for potential cancellation fee waivers. This team considers situations such as a death in the family, moving to assisted living, or bankruptcy. If your circumstances meet their criteria, they may be willing to waive the cancellation fees.
Examples of Special Circumstances:
| Special Circumstances | Required Documentation |
|---|---|
| Death in the family | Death certificate and proof of relationship |
| Moving to assisted living | Assisted living agreement or documentation |
| Bankruptcy | Official bankruptcy documents |
If you believe you qualify for an exception, contact Vivint customer service and explain your situation. They will guide you through the process and inform you of any necessary documentation that needs to be provided.
It is important to keep in mind that not all circumstances will result in cancellation fee waivers. Vivint’s Exceptions Review Team carefully evaluates each case on an individual basis.
For detailed information regarding your specific situation and to receive accurate and up-to-date guidance, it is advisable to contact Vivint customer service directly.
Military Policies for Account Cancellation
If you are active duty military, Vivint has specific policies in place for deployment, medical discharge, retirement, and receiving PCS orders. They understand the unique circumstances faced by military personnel and strive to accommodate their needs.
To cancel your Vivint account, military personnel will need to provide a copy of their official orders as proof. This documentation is essential to qualify for cancellation without incurring any additional fees. Vivint recognizes that military duties can require sudden and unexpected changes, making it necessary to terminate services.
By submitting your official orders to Vivint, you can initiate the cancellation process. The company will review the documents to verify your eligibility for cancellation and waive any associated fees. It’s essential to follow Vivint’s specific procedures for military account cancellations to ensure a smooth process.
Please remember that these policies apply specifically to active duty military personnel. If you are a member of the military and need to cancel your Vivint account due to deployment, medical discharge, retirement, or receiving PCS orders, make sure to provide the necessary documentation and reach out to Vivint customer service for assistance.
| Circumstance | Required Documentation |
|---|---|
| Deployment | Copy of deployment orders |
| Medical Discharge | Copy of medical discharge papers |
| Retirement | Copy of retirement orders or documentation |
| PCS Orders | Copy of PCS (Permanent Change of Station) orders |
Early Termination Fees
It’s important to be aware of the early termination fees that may apply if you choose to cancel your Vivint contract before its completion. These fees can vary depending on the length of time you have been with Vivint and the remaining months on your contract.
If you cancel within the first year of your contract, the early termination fee is $300, in addition to payment for the remaining months of service. For example, if you have nine months left on your contract when you cancel, you would be responsible for paying the $300 fee plus the cost of those nine months.
In the second year, the early termination fee is reduced to $150, again with payment for the remaining months. It’s important to note that these fees can add up, so it’s crucial to carefully consider your options before deciding to cancel your Vivint contract early.
| Year | Early Termination Fee | Payment for Remaining Months |
|---|---|---|
| First Year | $300 | Cost of remaining months |
| Second Year | $150 | Cost of remaining months |
Before making any decision, it’s recommended to review your Vivint contract to understand the terms and conditions regarding early cancellation. It’s also advisable to contact Vivint customer service directly to get accurate and up-to-date information on any fees or requirements that may apply to your specific situation.
Written Notice of Cancellation
To cancel your Vivint contract, you have the option to send a written notice of cancellation to their corporate headquarters in Provo, Utah. It’s important to follow the proper procedure to ensure your cancellation is processed correctly.
Here are the steps to take:
- Start by writing a formal letter addressed to Vivint’s corporate headquarters. Include your full name, address, phone number, and email address at the top of the letter.
- Clearly state your intention to cancel your Vivint account and provide any necessary account details, such as your account number or service address, to help Vivint locate your account in their system.
- Explain the reasons for canceling, if you wish to do so, but keep in mind that it’s not always necessary to provide a detailed explanation.
- Request a confirmation of your cancellation in writing or via email.
- Sign the letter and include the date.
It’s recommended to send the letter using certified mail or a similar method that provides proof of delivery. This will help ensure that Vivint receives your cancellation notice and that you have evidence of your correspondence.
Once you’ve sent the written notice, it’s also advisable to contact your bank or financial institution to stop any recurring payments to Vivint. This will help prevent any further charges after your cancellation has been processed.
| Contact Information: | Mailing Address: |
|---|---|
| Vivint Customer Service | Vivint Corporate Headquarters |
| Phone: 1-800-216-5232 | 62992 Collections Center Drive |
| Email: customerservice@vivint.com | Provo, UT 84664 |
| Fax: 801-377-4116 |
Please note that this information is based on online sources and may not reflect the most up-to-date policies and procedures of Vivint. It’s always best to contact Vivint customer service directly for the most accurate and current information regarding canceling your account.
Alternative Methods of Cancelling
While sending a written notice is one option, you can also cancel your Vivint account through phone, email, or fax.
To cancel your account over the phone, simply call Vivint customer service at 1-800-216-5232 and request cancellation. Make sure to have your customer details ready and ask for a confirmation email once the cancellation has been processed.
If you prefer to cancel via email, you can send a message to [email protected] Include your customer details and clearly state your request for cancellation. Don’t forget to ask for a confirmation email as well.
Another option is to cancel your Vivint account via fax. Write a letter stating your intention to cancel, including your customer details, and fax it to 801-377-4116. Again, it’s important to request a confirmation email to ensure that the cancellation has been successfully processed.
Here’s a table summarizing the alternative methods of canceling your Vivint account:
| Method | Contact Information |
|---|---|
| Phone | 1-800-216-5232 |
| [email protected] | |
| Fax | 801-377-4116 |
Seeking Assistance or Legal Action
If you encounter any issues with canceling your Vivint account, it may be helpful to seek assistance from a third-party company or consider taking legal action. Vivint is known for its lengthy contracts and difficult cancellation process, which has led some customers to seek outside help to ensure a smooth account closure.
There are companies that specialize in assisting customers with canceling their Vivint accounts. These companies can provide guidance, advice, and even negotiate with Vivint on your behalf. They understand the complexities of Vivint’s cancellation policies and can help you navigate through the process more effectively.
Before seeking assistance from a third-party company, it’s important to do thorough research and choose a reputable organization. Look for reviews, testimonials, and any accreditation that the company may have. It’s also recommended to review their terms and conditions to ensure you understand their services and any associated fees.
Consider Taking Legal Action
In some cases, customers have resorted to taking legal action against Vivint to resolve cancellation-related issues. If you believe that Vivint has breached its contract or acted in an unfair manner, consulting with an attorney specializing in consumer rights or contract law may be beneficial.
An attorney can review your contract, assess the specific details of your situation, and provide professional advice on your legal options. They can guide you through the process of filing a complaint and represent your interests in negotiations or court proceedings, if necessary.
Keep in mind that legal action should be considered as a last resort, as it can be time-consuming, costly, and uncertain. It’s always recommended to try resolving any issues through direct communication with Vivint and exploring alternative options first. However, if all else fails, consulting with an attorney can provide you with the guidance and support you need to pursue a resolution.
Please note that the information provided here is based on general knowledge and online sources. It’s always best to consult with legal professionals or consumer advocacy organizations for specific advice and guidance tailored to your situation.
Conclusion
Canceling a Vivint account requires following specific steps, such as contacting customer service and providing details, and being aware of the potential fees and alternative methods of cancellation.
To begin the cancellation process, call Vivint customer service at 1-800-216-5232 and request to speak with a representative. Provide your customer details and ask for the cancellation of your subscription. It is important to ask for a confirmation email to ensure that your cancellation has been properly processed.
Vivint has a unique cancellation policy that includes an “Exceptions Review Team” which reviews extenuating circumstances such as a death in the family, moving to assisted living, or bankruptcy. If you believe your situation qualifies for an exception, they may waive the usual cancellation fees.
If you are an active duty military member, Vivint has specific policies for deployment, medical discharge, retirement, and receiving PCS orders. To qualify for cancellation, you will need to provide a copy of your official orders.
Keep in mind that there may be an early termination fee if you cancel your Vivint contract within the first year. The fee is $300 plus payment for the remaining months of service. In the second year, the fee is reduced to $150 plus payment for the remaining months.
If you prefer to send a written notice of cancellation, you can do so by sending a certified letter to Vivint’s corporate headquarters in Provo, Utah. Make sure to keep a copy of the notice for your records. Additionally, contact your bank to stop sending payments to Vivint.
While alternative methods of cancellation such as phone, email, or fax are also available, it is recommended to follow up with Vivint to ensure that your cancellation request is properly processed.
It is important to note that canceling a Vivint account can be a complex process due to their lengthy contracts and potential difficulties. They have been involved in legal actions in the past. If you encounter any problems with the cancellation process, it may be helpful to seek assistance from a third-party company or consider taking legal action.
Please keep in mind that the information provided is based on online sources and may not reflect the most up-to-date policies and procedures of Vivint. For the most accurate and current information regarding canceling your account, it is always best to contact Vivint customer service directly.
