Struggling to navigate contract terminations? Discover how I cancel Vivint within 3 days in this detailed, step-by-step guide.
Key Takeaways:
- Canceling a Vivint contract within three days requires prompt action and adherence to specific steps.
- Contact Vivint customer service at 1-800-216-5232, extension 5020, to initiate the cancellation process.
- Send a written Notice of Cancellation via email to documents@vivint.com, including essential information such as your service number and service address.
- Wait for three business days after contacting customer service before scheduling the removal of the hardware.
- Consider sending the Notice of Cancellation via certified mail to ensure it is received by Vivint.
- Be prepared for Vivint’s retention offers and discounts, and carefully weigh your options before making a final decision.
- After cancellation, be aware that you may be responsible for paying any remaining equipment balance and an early cancellation fee.
Contacting Vivint Customer Service
The first step in canceling your Vivint contract within three days is to contact Vivint customer service at 1-800-216-5232, extension 5020, to notify them of your intent to cancel.
When you call, be prepared to provide your full name and relevant information about your service, such as your service number and service address. This will help expedite the cancellation process.
It is important to reach out to Vivint customer service as soon as possible to initiate the cancellation process within the three-day grace period. This will ensure that you have the highest chance of successfully canceling your contract without incurring any penalties.
| Important Information | |
|---|---|
| Customer Service Phone Number | 1-800-216-5232 |
| Extension | 5020 |
Summary:
- Contact Vivint customer service at 1-800-216-5232, extension 5020, to notify them of your intent to cancel.
- Provide your full name, service number, and service address when speaking with a representative.
- Initiate the cancellation process as soon as possible to ensure you stay within the three-day grace period.
Sending a Written Notice of Cancellation
Once you have contacted Vivint customer service, the next step is to send a written Notice of Cancellation to documents@vivint.com. This email should include today’s date, your full name, service number, service address, and the reason for cancellation. By providing all the necessary information, you ensure that your cancellation request is processed smoothly and efficiently.
To create the Notice of Cancellation, you can use the following template:
“`
[Your Full Name]
[Your Service Number]
[Your Service Address]
[Today’s Date]
Dear Vivint,
I am writing to formally request the cancellation of my Vivint contract. After careful consideration, I have decided that this agreement no longer meets my needs.
I kindly request that all services provided by Vivint be terminated immediately. This includes the removal of any hardware installed by Vivint.
I appreciate your prompt attention to this matter and request a written confirmation of the cancellation. Please send the confirmation to the email address provided below.
Thank you for your cooperation.
Sincerely,
[Your Full Name]
[Your Contact Email Address]
“`
By notifying Vivint in writing, you have a documented record of your cancellation request. This can help resolve any disputes or misunderstandings that may arise in the future. Make sure to keep a copy of the email for your records.
In case it is relevant, you can use
tag to further organize the information.
Important Information to Include:
When sending the Notice of Cancellation, it is crucial to include the following details:
1. Today’s date: Providing the current date informs Vivint of the timing of your cancellation request.
2. Your full name: Including your full legal name helps Vivint identify your account and ensures accurate processing.
3. Service number: This unique identifier is assigned to your Vivint account and allows Vivint to locate your contract details easily.
4. Service address: Including the address associated with your Vivint service helps verify your account information.
5. Reason for cancellation: Providing a brief explanation for your decision to cancel helps Vivint understand your needs and improve their services.
Once you have compiled all the necessary information, carefully review your email before sending to ensure accuracy and clarity.
Waiting for Three Business Days
After sending the Notice of Cancellation, it is important to wait for three business days, as instructed by the customer loyalty agent you speak with, before proceeding to the next step. During this waiting period, it is recommended to refrain from scheduling the removal of the hardware or making any further changes to your Vivint service.
Waiting for three business days allows Vivint to process your cancellation request and ensure that all necessary paperwork is in order. It also gives them sufficient time to update their records and initiate the removal process for the equipment installed at your premises.
While waiting, it’s essential to keep in mind that any premature actions may complicate the cancellation process. Therefore, patience and adherence to the instructed waiting period are crucial to ensure a smooth and hassle-free cancellation experience.
| Step | Action |
|---|---|
| 1 | Contact Vivint customer service to initiate cancellation |
| 2 | Send a written Notice of Cancellation via email |
| 3 | Wait for three business days |
| 4 | Contact Vivint customer service again to schedule the removal of the hardware |
| 5 | Consider sending the Notice of Cancellation via certified mail for added assurance |
| 6 | Be prepared for retention offers from Vivint |
| 7 | Understand the potential costs and fees associated with cancellation |
| 8 | Explore penalty-free cancellation options for special circumstances |
| 9 | Read and understand the Vivint contract terms and conditions |
Scheduling the Removal of Hardware
Once the waiting period is over, contact Vivint customer service again to schedule the removal of the hardware from your premises. You can reach them by calling 1-800-216-5232, extension 5020. Let them know that you have completed the required waiting period and are ready to have the equipment taken off.
During the call, Vivint customer service will guide you through the process of scheduling a technician visit. They will provide you with available time slots, and you can choose the one that is most convenient for you. It is important to be present during the removal visit to ensure the smooth and efficient removal of the hardware.
Please note that in some cases, Vivint might require you to provide specific information or documentation during the removal process. This could include things like your account details, proof of ownership, or any additional instructions they may have for you. It is essential to have this information ready when scheduling the removal to avoid any delays.
| Steps to Schedule the Removal of Hardware | Summary |
|---|---|
| Call Vivint customer service at 1-800-216-5232, extension 5020 | Contact Vivint and inform them that you have completed the waiting period and wish to schedule the removal of the hardware. |
| Choose a convenient time slot | Select an available time slot provided by Vivint customer service for the hardware removal visit. |
| Provide necessary information or documentation | Have all required information or documentation ready when scheduling the removal to avoid any potential delays. |
By following these steps and scheduling the removal of the hardware, you will complete the process of canceling your Vivint service. Once the hardware has been removed, ensure that you return any leased equipment to Vivint as instructed, if applicable. Remember to keep records of all communications and transactions related to the cancellation process for your reference.
Sending a Certified Mail for Added Assurance
While not mandatory, it is advisable to send the Notice of Cancellation via certified mail to provide added assurance that Vivint receives it. This method allows you to track the delivery of your cancellation notice and provides proof of receipt.
To send a certified mail, visit your local post office and request the service. Fill out the required forms and pay the necessary fees. Make sure to keep the receipt and tracking number provided by the postal service.
Once you have sent the certified mail, you can track its progress online using the tracking number provided. This way, you can ensure that your Notice of Cancellation reaches Vivint and is processed within the three-day grace period.
| Benefits of Sending Certified Mail | Drawbacks of Sending Certified Mail |
|---|---|
|
|
Sending the Notice of Cancellation via certified mail provides peace of mind knowing that your request is being handled properly. While it may involve extra costs and effort, it ensures that you have taken the necessary steps to cancel your Vivint contract within the three-day grace period.
Dealing with Retention Offers
After initiating the cancellation process, expect Vivint to make offers and discounts to try to retain you as a customer. They may offer you special deals, reduced rates, or additional services to entice you to stay. It is important to carefully consider these offers before making a final decision.
When evaluating retention offers from Vivint, take into account your specific needs and circumstances. Assess whether the proposed discounts or added benefits align with your preferences and budget. Consider the value provided and compare it to alternative solutions available in the market.
Remember that while retention offers can be tempting, it is crucial to stay focused on your original reasons for wanting to cancel Vivint. If the issues or concerns that led to your decision to cancel are not adequately addressed by the offers, it may be best to proceed with the cancellation.
| Considerations when evaluating retention offers: |
|---|
| 1. Does the offer address your original concerns and reasons for cancellation? |
| 2. How does the offer compare to alternative solutions available in the market? |
| 3. Will the proposed discounts or additional services meet your specific needs and budget? |
| 4. Are there any hidden costs or contract extensions associated with accepting the retention offer? |
By carefully evaluating Vivint’s retention offers and considering your own priorities, you can make an informed decision about whether to stay or proceed with the cancellation process.
Costs and Fees After Cancellation
Upon cancellation, you may be responsible for paying any remaining equipment balance and may incur an early cancellation fee, which is $300 during the first year and $150 in subsequent years.
If you decide to cancel your Vivint contract within three days, it is important to be aware of the potential costs and fees associated with the cancellation. This includes any outstanding balance on the equipment provided to you by Vivint. You will be responsible for paying off this balance in addition to any applicable early cancellation fees.
To better understand the costs and fees involved, it is recommended to review your contract terms and conditions. These documents will outline the specific details of the cancellation fees and equipment charges. Familiarize yourself with this information to avoid any surprises or misunderstandings.
| Year | Early Cancellation Fee |
|---|---|
| First year | $300 |
| Subsequent years | $150 |
Keep in mind that cancelling your Vivint contract after the three-day grace period may result in additional fees or penalties. It is always a good idea to reach out to Vivint customer service to discuss your specific situation and understand the financial implications before proceeding with the cancellation process.
Special Circumstances for Penalty-Free Cancellation
If you have special circumstances such as death, bankruptcy, military deployment, or moving to a retirement home, you may be eligible for penalty-free cancellation. Provide the necessary supporting documentation to Vivint.
In these situations, it is crucial to submit the required documentation to Vivint as soon as possible to avoid any unnecessary charges or penalties. The supporting documentation typically includes a death certificate, bankruptcy filing documents, military deployment orders, or proof of moving to a retirement home.
To ensure a smooth cancellation process, gather all the necessary paperwork and submit it to Vivint’s customer service. Be prepared to provide additional documentation if requested. It is important to provide accurate and complete information to expedite the cancellation process.
Table: Supporting Documentation Requirements for Special Circumstances
| Special Circumstance | Required Documentation |
|---|---|
| Death | Death certificate |
| Bankruptcy | Bankruptcy filing documents |
| Military Deployment | Military deployment orders |
| Moving to a Retirement Home | Proof of moving to a retirement home |
Submitting the required documentation promptly and accurately will help expedite the cancellation process and avoid any additional costs or fees. Keep in mind that Vivint may require additional verification or documentation, so it is essential to stay in communication with their customer service representatives.
Understanding Vivint Contract Length
It is essential to thoroughly read and understand the contract terms and conditions before signing up with Vivint, as contracts are typically 42-60 months long. Cancelling the contract after the three-day grace period may require paying the full contract amount. This means that if you decide to terminate the agreement early, you may be responsible for paying the remaining months of service, regardless of whether or not you continue to use Vivint’s services.
Before committing to a Vivint contract, it is crucial to take the time to review all the terms and conditions. This includes understanding the length of the contract and the financial obligations associated with early cancellation. By familiarizing yourself with the contract length and potential costs involved in ending the agreement prematurely, you can make an informed decision and avoid any unexpected financial repercussions.
Contract Length and Financial Responsibility
Vivint contracts typically range from 42 to 60 months, depending on the specific agreement you enter into. These long-term commitments are designed to ensure the security and continuity of service for Vivint customers.
| Contract Duration | Early Cancellation Fee |
|---|---|
| 42 months | $300 during the first year, $150 in subsequent years |
| 48 months | $300 during the first year, $150 in subsequent years |
| 60 months | $300 during the first year, $150 in subsequent years |
These fees are applicable if you decide to terminate your contract before its completion. It is important to note that cancelling within the three-day grace period will not result in these fees, but cancelling after this period may incur financial responsibility.
By understanding the length of Vivint contracts and the potential costs associated with early cancellation, you can make an informed decision that aligns with your specific needs and circumstances.
Conclusion
Canceling a Vivint contract within three days requires careful navigation and following specific steps. By contacting Vivint customer service, sending a written Notice of Cancellation, waiting for the specified period, and scheduling the removal of hardware, you can successfully end your Vivint contract quickly.
To begin the cancellation process, contact Vivint customer service at 1-800-216-5232, extension 5020, and notify them of your intent to cancel. Be sure to provide all necessary information, such as your service number and service address.
Next, send a written Notice of Cancellation via email to documents@vivint.com. Include today’s date, your full name, service number, service address, and the reason for cancellation. This formal written notice ensures that your request is properly documented.
After sending the notice, wait for three business days as instructed by the customer loyalty agent you speak with. Once the waiting period is over, call Vivint customer service again to schedule the removal of the hardware. This step is crucial to complete the cancellation process.
It’s advisable to send the Notice of Cancellation via certified mail for added assurance that it is received by Vivint. This provides a level of security and proof that the cancellation request was sent.
Keep in mind that Vivint may try to retain you as a customer by offering various discounts and incentives. Consider these offers carefully before making a final decision.
After cancellation, be aware that you may still have financial responsibilities. You may be responsible for paying any remaining equipment balance, and an early cancellation fee of $300 during the first year and $150 in subsequent years may apply.
If you have special circumstances such as death, bankruptcy, military deployment, or moving to a retirement home, you may be eligible for penalty-free cancellation. Make sure to provide the necessary supporting documentation to Vivint to qualify for this option.
Finally, it’s important to understand that Vivint contracts are typically 42-60 months long. Cancelling after the initial three-day period may require paying the full contract amount. Therefore, it is recommended to thoroughly read the contract terms and conditions before signing up to avoid any surprises later on.
